I was very impressed with Bob's knowledge of San Carlos, with regards to new listings, valuations, school systems, development activities, etc. He was quick to assess what my needs were, and only notified me of properties he felt I'd be interested in. His response time on phone and email queries was never more than a few minutes, and was always available to show properties with little advanced notice. Unlike other agents I've dealt with, Bob was straightforward and unassuming. He's very knowledgeable, more than happy to educate, and communicates well (for example, he did a great job explaining what would be involved in an estate sale). During the negotiation phase, he presented the facts along with his candid assessment.